Decision details

Complaints Policy - Review

Decision Maker: Executive, Council

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: No

Purpose:

To consider a review of the Council’s Complaints Policy.

Decision:

RECOMMENDED that

 

the Complaints Policy be amended so that ‘Informal Complaints’ are removed at Stage One of the Complaints Policy.

 

(Members suggested that a clear explanation of the entire Complaints Procedure be included in the initial response sent to any complainant).

Report author: Kevin Dicks

Publication date: 21/09/2009

Date of decision: 16/09/2009

Decided at meeting: 16/09/2009 - Executive

Accompanying Documents: