Decision details

Quarterly Monitoring of Formal Complaints and Compliments - Quarter 2, June - September 2009

Decision Maker: Executive, Council

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: No

Purpose:

To consider a report which provides a view on aspects of the Council’s Formal Complaints Procedure, the compliments recorded during the same period and the Ombudsman ‘Annual Review 2008/09.

Decision:

RESOLVED that

 

the update on complaints and compliments for the period July to September 2009 be noted.

Report author: Head of Community Services, Head of Customer and IT Services

Publication date: 24/11/2009

Date of decision: 18/11/2009

Decided at meeting: 18/11/2009 - Executive

Accompanying Documents: