Decision details

Quarterly Monitoring of Formal Complaints and Compliments - Quarter 3, September to December 2009

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: No

Purpose:

To consider a report which provides a view on aspects of the Council’s Formal Complaints Procedure, the compliments recorded during the same period and the Ombudsman ‘Annual Review 2008/09.

 

Decision:

RESOLVED that

 

the update on complaints and compliments for the period October – December 2009 be noted.

 

(Officers undertook to speak to Councillor Shurmer following the meeting in respect of problems concerning the disabled blue badge scheme about which he had been notified by a number of residents.)

Report author: Head of Community Services, Head of Customer and IT Services

Publication date: 15/03/2010

Date of decision: 10/03/2010

Decided at meeting: 10/03/2010 - Executive

Accompanying Documents: