Decision details

Quarterly Monitoring of Formal Complaints and Compliments - Quarter 1 - April to June 2010

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

To consider a report which provides a view on aspects of the council’s Formal Complaints Procedure, the compliments recorded during the same period and the Ombudsman Annual Review.

 

(Non-Key Decision)

 

Decision:

RESOLVED that

 

the update on complaints and compliments for the period April-June 2010 be noted.

Report author: Head of Customer Access and Financial Support

Publication date: 13/09/2010

Date of decision: 08/09/2010

Decided at meeting: 08/09/2010 - Executive

Accompanying Documents: