Decision details
Quarterly Monitoring of Formal Complaints and Compliments - Quarter 2 - June to September 2010
Decision Maker: Executive
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Purpose:
To consider a report which provides a view on aspects of the Council’s Formal Complaints Procedure, the compliments recorded during the same period and the Ombudsman Annual Review.
(Non-Key Decision)
Decision:
RESOLVED that
the report be noted.
Report author: Head of Customer Access and Financial Support
Publication date: 08/12/2010
Date of decision: 02/12/2010
Decided at meeting: 02/12/2010 - Executive
Accompanying Documents:
- QUARTERLY MONITORING OF COMPLAINTS 2010-11 (Qtr 2 July-Sept) Report (FINAL)
PDF 74 KB - Quarterly Monitoring of Complaints 2010-11 (Qtr 2 July Sept) - Appendix 1(FINAL)
PDF 63 KB
- Quarterly Monitoring of Complaints 2010-11 (Qtr 2 July - Sept) Appendix 2(June-Sept qtr 2) Appendix 2(FINAL)
PDF 595 KB
- Quarterly Monitoring of Complaints 2010-11 (Qtr 2 July - Sept) Appendix 3 (FINAL)
PDF 594 KB
- Quarterly Monitoring of Complaints 2010-11 (Qtr July - Spet) Appendix 4(FINAL)
PDF 592 KB