Decision details

Customer Experience Strategy 2011 - 2014

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

To seek approval of the Customer Experience Strategy.

Decision:

RECOMMENDED that

 

the Every Customer, Every Time Customer Experience Strategy, attached at Appendix 1 to the report, be approved.

Report author: Head of Customer Access and Financial Support

Publication date: 17/01/2011

Date of decision: 12/01/2011

Decided at meeting: 12/01/2011 - Executive

Accompanying Documents: