Issue - meetings

To consider the latest Customer Services quarterly monitoring report.

(Report attached)

Members considered the latest Customer Services monitoring report for the final quarter of 2012/13. A number of the headlines were reported to the Committee, such as an improvement in response times in responding to queries and the reduction in complaints that could be evidenced following the introduction of transformed methods of working. The trend in increasing numbers of payments being made online was continuing.

The Committee was also informed that the Head of Customer Services and Leader of the Council had recently met with the officers responsible for the Hub and the Highways Team at the County Council to outline the Council’s concerns and it was hoped that positive measures would flow from this. A request was made for members to be made aware of the Report It function on the Council website and Officers undertook to provide this following the meeting.

RESOLVED that

the update for the period 1^st January – 31^st March 2013 be noted.