The Head of Business Transformation, Organisational Development and Digital Strategy presented the Customer and Digital Strategy for the Executive Committee’s consideration.
Members were advised that during the Covid-19 pandemic there had been an increasing move nationally towards using digital technology for service delivery. The Customer and Digital Strategy assumed that there would be a digital first approach to service delivery at the Council. This would help to improve service efficiency, although it was recognised that there were some customers who were not comfortable with or able to access digital technologies and their needs would continue to be met.
There were four key themes in the Customer and Digital Strategy:
· Digital customer
· Digital workforce
· Digital leadership
· Digital infrastructure
Members welcomed the Customer and Digital Strategy and commented that adoption of this policy would enable the authority to undertake modern ways of working moving forward.
the Customer and Digital Strategy be agreed and adopted