Issue - meetings

This item is due to be pre-scrutinised at a meeting of the Overview and Scrutiny Committee on 17^th February 2026. Any recommendations arising from the meeting will be published in a supplementary pack for the Executive Committee meeting.

The Assistant Director of Environmental and Housing Property Services presented the Quarter Three Housing Performance report.

The purpose of the report was to provide an overview of performance for the previous quarter against the twenty-two ‘Tenant Satisfaction Measures’ as set out by the Regulator for Social Housing. It was noted that ten of the measures were landlord responsibilities.

In presenting the report, the Assistant Director drew Members’ attention to the key highlights –

• Improvements with regard to the decreasing levels of non-decency (homes that did not meet the Decent Homes Standard). It was noted that this was based on the calendar year and fluctuations were to be expected.
• Progress that had been made on emergency and non-emergency repairs.
• Building Safety Compliance, which was in a stronger position than Quarter Two.
• Electrical Inspection Condition Reports (EICR). At the end of Quarter Three, 95.66 per cent of properties had had an EICR within the previous five years. The Assistant Director clarified that surveys were undertaken on a five-year rotation although this was dependent on tenants allowing access. Members were assured that increased levels of consultation with Neighbourhood Officers were being carried out to understand why certain residents were refusing access.
• Complaints – it was noted that traditionally there was a spike in complaints during Quarter Three due to deteriorating weather conditions, which often led to rain ingress through roofs and increased mould in properties.
• Anti-Social Behaviour (ASB) – increasing levels of ASB were attributed to Cost of Living pressures as well as improved reporting.

The Portfolio Holder for Housing thanked officers for producing the report. He also welcomed the information that had been added into the report regarding support for those whose gas supply had been capped. The Portfolio Holder expressed the view that the Council was heading in the right direction – major investment had been made in the repairs fleet as well as improved technology and training for staff.

In discussing the content of the report, Members raised the following points –

• Action being taken to address hate crimes. Officers advised that they were identifying trends and worked with the Safer Redditch multi-agency group as well as with individual residents to support with their cases. It was noted that the definition of hate crime had a wide scope. The Chair asked that officers continued to keep a close eye on this to prevent numbers from escalating.
• Members highlighted that more compliments than complaints had been received in this quarter, which they welcomed.
• Members asked for more information to be provided regarding support for those whose gas supply had been capped. Officers advised that they would collate a few case studies to share with the Committee.

RESOLVED that: -

1) The Council’s Quarter 3 2025/6 Housing Performance in respect of the Tenant Satisfaction Measures (Landlord) be noted.