Issue - meetings

The Neighbourhood and Tenancy Manager presented a report on the Housing Tenant Engagement Policy.

The Committee was advised that the policy was intended for tenants and leaseholders of Redditch Borough Council. It was reported that a restructure within the Housing Team had taken place in the previous year, resulting in the establishment of a Tenant Experience Team. This team would work collaboratively with the wider housing service to facilitate constructive engagement, provide information to tenants and liaise with the Regulator of Social Housing.

Members were informed that the aim of the policy was to increase tenant engagement. This would include enabling tenants to review policies, contribute to the development of strategies, consider the outcomes of significant complaints and participate in meetings. The approach sought to maximise opportunities for tenants to engage with the housing service, with proactive feedback being gathered to inform service improvement.

A focus on transparency and accountability was highlighted. It was noted that, whilst the Council already undertook a range of engagement activities, these had largely been ad hoc. The introduction of the policy would support a more structured approach and enable improved data collection regarding engagement activity and outcomes.

The Committee was informed that the policy represented a starting point for the development of a broader engagement strategy, which engaged tenants would help to shape. It was noted that tenant engagement was a regulatory requirement; however, the Council was also committed to this approach as a means of driving service improvement and positive change.

The Portfolio Holder for Environment and Local Services commented that the policy represented a positive step forward in strengthening tenant engagement.

The Chair requested that officers ensure efforts were made to engage with a representative cross-section of residents from across the Borough.

RECOMMENDED that

1) The Tenant Engagement Policy be approved and delegated authority be given to the Assistant Director Community & Housing Services, following consultation with the Portfolio Holder for Housing, to update the Policy in line with any recommendations arising from consultation with tenants and legislative or government guidance updates.