Issue - meetings

The Assistant Director of Community and Housing Services presented a report on Quarter Four 2025/2026 Housing Performance incorporating Tenant Satisfaction Measures Results.

The Committee was informed that the Regulator of Social Housing had established the ‘Tenant Satisfaction Measures’ (TSM) which placed a responsibility on all social housing landlords in England to return performance information so that each provider could be assessed for how well they were providing good quality homes and services.

It was reported that performance during Quarter Four had been positive although a number of key areas remained below target. The highest volume of complaints continued to relate to repairs and maintenance. While performance in this area was improving, it remained below the required target at 77 per cent, Members were advised that proposals were in place to address this.

Key statistics were highlighted, including safety compliance, with fire safety checks at 88 per cent. In relation to anti-social behaviour, it was reported that there had been an increase in hate-related crime; however, this was attributed to improved reporting as such incidents had historically not been recorded.

The TSM demonstrated year-on-year improvement, which was reflected in increased tenant confidence.

A Member raised a query regarding gas safety checks, noting that the report referred to 134 tenanted properties where the gas supply had been capped. Officers explained that this figure included a combination of void properties, properties where tenants had refused access for gas safety inspections and properties where tenants had chosen not to have a gas supply.

RESOLVED that

1) The Council’s Quarter 4 2025/6 Housing Performance in respect of the Tenant Satisfaction Measures (Landlord) be noted; and

2) The results of the Tenant Participation Surveys covering 2025/6 be noted.