Issue - meetings
Quarterly Monitoring of Formal Complaints and Compliments - Quarter 1, April-June 2009
Meeting: 22/09/2009 - Executive (Item 136)
136 Quarterly Monitoring of Formal Complaints and Compliments - Quarter 1, April-June 2009 
PDF 125 KB
To consider a report which provides a view on aspects of the Council’s Formal Complaints Procedure, the compliments recorded during the same period and the Ombudsman 'Annual Review 2008/09'
(Report attached)
Additional documents:
- Item 8 - Quarterly Monitoring of Formal Complaints & Compliments - Appendix 1, item 136
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- Item 8 - Quarterley Monitoring of Formal Complaints & Compliments - Appendix 2 - PHBFinal, item 136
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- Item 8 - Quarterley Monitoring of Formal Complaints & Compliments - Appendix 3, item 136
PDF 327 KB
- Item 8 - Quarterley Monitoring of Formal Complaints & Compliments - Appendix 4, item 136
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- Item 8 - Quarterley Monitoring of Formal Complaints & Compliments - Appendix 5, item 136
PDF 58 KB
- Item 8 - Quarterley Monitoring of Formal Complaints & Compliments - Appendix 5a, item 136
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- Item 8 - Quarterely Monitoring of Formal Complaints & Compliments - Appendix 5b, item 136
PDF 18 KB
Decision:
RESOLVED that
the update on complaints and compliments for the period April to June 2009 be noted.
Minutes:
Members considered a report that provided a view on aspects of the Council’s Formal Complaints Procedure and the number of compliments recorded for Quarter 1 of the 2009/10 financial year. The report also included the Ombudsman’s ‘Annual Review 2008/09’.
Officers reported that this was the first report of such information to the Committee.
RESOLVED that
the update on complaints and compliments for the period April to June 2009 be noted.