Issue - meetings
Quarterly Monitoring of Formal Complaints and Compliments - Quarter 2, June to September 2009
Meeting: 18/11/2009 - Executive (Item 177)
To consider a report which provides a view on aspects of the Council’s Formal Complaints Procedure, the compliments recorded during the same period and the Ombudsman ‘Annual Review 2008/09.
(Report attached. Coloured copies of the Appendices are available on the website.)
Additional documents:
- Item 10 - QUARTERLY MONITORING OF FORMAL COMPLAINTS & COMPLIMENTS-APP 1, item 177
PDF 77 KB
- Item 10 - QUARTERLY MONITORING OF FORMAL COMPLAINTS & COMPLIMENTS-APP 2, item 177
PDF 612 KB
- Item 10 - QUARTERLY MONITORING OF FORMAL COMPLAINTS & COMPLIMENTS-APP 3, item 177
PDF 607 KB
- Item 10 - QUARTERLY MONITORING OF FORMAL COMPLAINTS & COMPLIMENTS-APP 4, item 177
PDF 610 KB
Decision:
RESOLVED that
the update on complaints and compliments for the period July to September 2009 be noted.
Minutes:
Members considered a report that provided and overview on aspects of the Council’s Formal Complaints Procedure for quarter 2 of the 2009/10 financial year.
The report also included compliments recorded during the same period and also details regarding Ombudsman Enquiry response times and outcomes.
RESOLVED that
the update on complaints and compliments for the period July to September 2009 be noted.