Issue - meetings
Quarterly Monitoring of the Benefits Service Improvement Plan - Quarter 2, June to September 2009
Meeting: 18/11/2009 - Executive (Item 176)
176 Benefits Improvement Plan - Quarterly Monitoring - July to September 2009 
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To advise Members of actual performance during Quarter 2 of the Improvement Plan.
(Report to follow)
Additional documents:
Decision:
RESOLVED that
the report be noted.
(Officers were requested to highlight the Inspector’s comments regarding Overview and Scrutiny Committee’s involvement in overseeing the management of performance. [Appendix 1 (R7a)]
Minutes:
The Committee received a report on progress against the Benefits Service Improvement Plan during the second quarter of the 2009/10 financial year.
Officers reported that work had been progressed towards meeting the aims of Benefits Service Improvement Plan that had been devised from the recommendations following an Audit Commission inspection. In partnership with the Department of Works and Pensions, the Benefits Services had been looking at overpayment recovery, a Take Up Strategy, improved access to the service and performance management.
Officers were requested to highlight the Inspector’s comments regarding Overview and Scrutiny Committee’s involvement in overseeing the management of performance. [Appendix 1 (R7a)]
RESOLVED that
the report be noted.