Issue - meetings
Quarterly Monitoring of Formal Complaints and Compliments - Quarter 3, September to December 2009
Meeting: 10/03/2010 - Executive (Item 263)
To consider a report which provides a view on aspects of the Council’s Formal Complaints Procedure, the compliments recorded during the same period and the Ombudsman ‘Annual Review 2008/09.
(Report attached)
Additional documents:
- FINAL - QUARTERLY MONITORING OF FORMAL COMPLAINTS & COMPLIMENTS - Appendix 1, item 263
PDF 62 KB
- FINAL - QUARTERLY MONITORING OF FORMAL COMPLAINTS & COMPLIMENTS - Appendix 2, item 263
PDF 589 KB
- FINAL - QUARTERLY MONITORING OF FORMAL COMPLAINTS & COMPLIMENTS - Appendix 3, item 263
PDF 590 KB
- FINAL- QUARTERLY MONITORING OF FORMAL COMPLAINTS & COMPLIMENTS - Appendix 4, item 263
PDF 590 KB
Decision:
RESOLVED that
the update on complaints and compliments for the period October – December 2009 be noted.
(Officers undertook to speak to Councillor Shurmer following the meeting in respect of problems concerning the disabled blue badge scheme about which he had been notified by a number of residents.)
Minutes:
A report was received that provided an update on the performance of the Council in the handling of complaints. The key issues to arise from the report were that improvements were being experienced in most areas and the direction of travel was generally positive.
Officers undertook to speak to Councillor Shurmer following the meeting in respect of problems concerning the disabled blue badge scheme about which he had been notified by a number of residents.
RESOLVED that
the update on complaints and compliments for the period October – December 2009 be noted.