Issue - meetings
Quarterly Monitoring of the Benefits Service Improvement Plan - Quarter 3, September to December 2009
Meeting: 10/03/2010 - Executive (Item 264)
To advise Members of actual performance during Quarter 3 of the Improvement Plan.
(Report attached)
Additional documents:
- Benefits Improvement Plan - Quarterly Monitoring October - December Appendix1 - FINAL, item 264
PDF 205 KB
- Benefits Improvement Plan - Quarterly Monitoring October - December Appendix 2 - FINAL, item 264
PDF 582 KB
Decision:
RESOLVED that
the report be noted.
Minutes:
Members considered a report setting out the performance of the benefits service during the third quarter of the year and against the Benefits Service Improvement Plan. Officers reported that progress against the targets set out within the Plan was positive. Among the achievements were the expectation of receiving a 100% subsidy, a reduction in the numbers of appeals and work that was being carried out with the third sector in respect of the take-up strategy.
Officers within the Benefits team were commended for the work that had been undertaken to reach the present position.
RESOLVED that
the report be noted.