Issue - meetings
Quarterly Monitoring of Formal Complaints and Compliments - Quarter 4 - January to March 2010
Meeting: 16/06/2010 - Executive (Item 27)
To consider a report which provides a view on aspects of the Council’s Formal Complaints Procedure, the compliments recorded during the same period and the Onbudsman Annual Review.
(Report attached)
Additional documents:
- Item 8 - Quarterly Monitoring Of Complaints (4th Qtr) - Appendix 1, item 27
PDF 62 KB
- Item 8 - QUARTERLY MONITORING OF COMPLAINTS - JANUARY - MARCH 2010 (4TH QTR0 - APPENDIX 2, item 27
PDF 588 KB
- Item 8 - Quarterly Monitoring Of Complaints January - March 2010 (4th Qtr) - Appendix 3, item 27
PDF 588 KB
- Item 8 - Quarterly Monitoring Of Complaints january - March 2020 (4th Qtr) - Appendix 4, item 27
PDF 590 KB
Decision:
RESOLVED that
The report on complaints and compliments for the period January to March 2010 be noted.
Minutes:
Members considered a report which provided them with an overview of the Council’s Formal Complaints Procedure for quarter 4 of the 2009/10 financial year including the number of complaints at each stage of the procedure.
Officers reported on the number of compliments recorded during the period and also gave details of Ombudsman Enquiry response times and outcomes.
RESOLVED that
the report on complaints and compliments for the period January to March 2010 be noted.