Issue - meetings
Quarterly Monitoring of Formal Complaints and Compliments - Quarter 1 - April to June 2010
Meeting: 08/09/2010 - Executive (Item 67)
67 Quarterly Monitoring of Formal Complaints and Compliments - Quarter 1 - April to June 2010 
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To consider a report which provides a view on aspects of the council’s Formal Complaints Procedure, the compliments recorded during the same period and the Ombudsman Annual Review.
(Report attached)
Additional documents:
- Item 11 - Complaints - quarterly monitoring (1st qtr) - Appendix 1, item 67
PDF 54 KB
- Item 11 - Complaints - quarterly monitoring (1st qtr) - Appendix 2, item 67
PDF 590 KB
- Item 11 - Complaints - quarterly monitoring (1st qtr) - Appendix 3, item 67
PDF 589 KB
- Item 11 - Complaints - quarterly monitoring (1st qtr) - Appendix 4, item 67
PDF 588 KB
Decision:
RESOLVED that
the update on complaints and compliments for the period April-June 2010 be noted.
Minutes:
The Committee considered the most recent information on the monitoring of complaints and compliments. Members were informed that the Stage One complaints referred to at Appendix 1 represented fourteen separate individuals with complaints as opposed to multiple complaints by fewer individuals.
RESOLVED that
the update on complaints and compliments for the period April-June 2010 be noted.