Issue - meetings
Quarterly Monitoring of Formal Complaints and Compliments - Quarter 2 - June to September 2010
Meeting: 02/12/2010 - Executive (Item 129)
To consider a report which provides a view on aspects of the Council’s Formal Complaints Procedure, the compliments recorded during the same period and the Ombudsman Annual Review.
(Report attached)
Additional documents:
- Quarterly Monitoring of Complaints 2010-11 (Qtr 2 July Sept) - Appendix 1(FINAL), item 129
PDF 63 KB
- Quarterly Monitoring of Complaints 2010-11 (Qtr 2 July - Sept) Appendix 2(June-Sept qtr 2) Appendix 2(FINAL), item 129
PDF 595 KB
- Quarterly Monitoring of Complaints 2010-11 (Qtr 2 July - Sept) Appendix 3 (FINAL), item 129
PDF 594 KB
- Quarterly Monitoring of Complaints 2010-11 (Qtr July - Spet) Appendix 4(FINAL), item 129
PDF 592 KB
Decision:
RESOLVED that
the report be noted.
Minutes:
Members considered a report which detailed the Council’s performance in relation to complaints and compliments recorded during June to September 2010 and the Ombudsman’s Annual Review. Members noted that the Council’s response to complaints was in line with national performance figures.
RESOLVED that
the report be noted.