To consider a report which provides a view on aspects of the Council’s Formal Complaints Procedure, the compliments recorded during the same period and the Ombudsman Annual Review.
(Report attached)
Additional documents:
Decision:
RESOLVED that
the report be noted.
Minutes:
Members considered a report which detailed the Council’s performance in relation to complaints and compliments recorded during June to September 2010 and the Ombudsman’s Annual Review. Members noted that the Council’s response to complaints was in line with national performance figures.
RESOLVED that
the report be noted.