Issue - meetings
Quarterly Monitoring of Formal Complaints and Compliments - Quarter 3 - September to December 2010
Meeting: 15/03/2011 - Executive (Item 197)
To consider a report which provides a view on aspects of the Council’s Formal Complaints Procedure, the compliments recorded during the same period and the Ombudsman Annual Review.
(Report attached)
Additional documents:
- Appendix 1 - COMPLAINT MONITORING 3rd qtr, item 197
PDF 61 KB
- Appendix 2 - Quarterly Compliments stats for OSS (Oct-Dec qtr 3), item 197
PDF 593 KB
- Appendix 3 - Quarterly Complaints stats for OSS (October-Dec Qtr 3), item 197
PDF 593 KB
- Appendix 4 - Service Improvements as result of complaints 10-11 (Qtr3 Oct-Dec), item 197
PDF 587 KB
Minutes:
Members considered a report which detailed the Council’s performance in relation to complaints and compliments recorded during October to December 2010.
In response to a question from a Member regarding logging of complaints electronically, officers reported that staff were receiving training on the systems.
RESOLVED that
the update on complaints and compliments for the period October – December 2010 be noted.