Issue - meetings

Quarterly Monitoring of Formal Complaints and Compliments - Quarter 3 - September to December 2010

Meeting: 15/03/2011 - Executive (Item 197)

197 Quarterly Monitoring of Formal Complaints and Compliments - Quarter 3 - June to September 2010 pdf icon PDF 74 KB

To consider a report which provides a view on aspects of the Council’s Formal Complaints Procedure, the compliments recorded during the same period and the Ombudsman Annual Review.

 

(Report attached)

Additional documents:

Minutes:

Members considered a report which detailed the Council’s performance in relation to complaints and compliments recorded during October to December 2010.

 

In response to a question from a Member regarding logging of complaints electronically, officers reported that staff were receiving training on the systems.

 

RESOLVED that

 

the update on complaints and compliments for the period October – December 2010 be noted.