Issue - meetings

To consider a report which provides a quarterly update on Customer Services.

(Report attached)

Officers presented a report which provided the Committee with key information in respect of customer services. Members were informed that the rise in recorded complaints was seen as a positive development and reflected more effective recording by staff. The increased volume of complaints would better enable the Council to identify those aspects of the Council’s services which were not working well. It was also noted that a drop in the number of complaints responded to within 15 working days was within the context of customers receiving a fuller, better quality response to their complaint in the first instance. Members commended the report for being clear and comprehensive.

RESOLVED that

the update for the period 1^st April 2011 – 30^th June 2011 be noted.