Issue - meetings

Quarterly Monitoring of the Benefits Service Improvement Plan - Quarter 1 - April to June 2011

 

 

Meeting: 13/09/2011 - Executive (Item 80)

80 Quarterly Monitoring of the Benefits Service Improvement Plan - Quarter 1 - April to June 2010 pdf icon PDF 70 KB

To advise Members of actual performance during Quarter 1 of the Improvement Plan.

 

(Report attached)

 

Minutes:

A report was received which advised Members of the performance of the Benefits service during the first quarter of 2011/12. The Committee stated that staff within the Benefits Service were to be congratulated for the progress that had been made in the performance of the service.

 

RESOLVED that

 

1)         the report be noted; and

2)         Officers be requested to provide updates on transformation and future measures of the service to reflect new processes that are being implemented within the service.