Issue - meetings
Quarterly Monitoring of the Benefits Service Improvement Plan - Quarter 2 - July to September 2011
Meeting: 06/12/2011 - Executive (Item 129)
PDF 74 KBTo consider a report on the actual performance of the Improvement Plan during Quarter 2, 2011/12.
(Report attached)
Minutes:
A report was received which advised Members of the performance of the Benefits service during the second quarter of 2011/12.
Members were informed that as a result of the transformation programme that Benefits Officers had been based at the One Stop Shop since October to deal directly with customers. This had resulted in quicker decisions being made about entitlement to benefit.
Officers agreed to provide a breakdown on the reporting of counter fraud to Councillor Derek Taylor.
RESOLVED that
the report be noted.