Issue - meetings
Quarterly Customer Services Monitoring - Quarter 2 - July to September 2011
Meeting: 06/12/2011 - Executive (Item 130)
130 Quarterly Customer Services Monitoring - Quarter 2 - July to September 2011 
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To consider a report, which provides and update on Customer Services.
(Report attached)
Additional documents:
Minutes:
A report was received which gave an update on progress against the ‘Every Customer Every Time’ customer experience strategy and customer feedback data for the second quarter of 2011/12.
Members highlighted problems experienced by visitors accessing the car park at the Town Hall and / or queuing in the Reception area to announce their arrival. It was suggested that Reception should be advised when Officers are expecting visitors to allow them to be advised of their visitor’s arrival.
RESOLVED that
the update for the period 1st July to 30th September 2011 be noted.