Issue - meetings

To consider a report which provides and update on Customer Services.

(Report attached)

The Committee received a report that provided Members with details of customer feedback data for the second quarter of 2012/13.

The Committee was very pleased with the report, noting that the numbers of both compliments and complaints had increased compared to both the same quarter the previous year and the previous quarter this current year. Members were very much of the opinion that complaints were a useful tool for driving improvements and noted the positive measures that had taken place in Housing Repairs and Maintenance as a result of Transformation.

In response to a Member query as to the proportion of payments detailed in the table on page 68 of the report which had been received electronically, Officers undertook to report back to the Committee in due course with that information.

RESOLVED that

the update for the period 1^st July – 30^th September be noted.