Agenda item
Quarterly Monitoring of Formal Complaints and Compliments - Quarter 1, April-June 2009
- Meeting of Executive, Tuesday, 22nd September, 2009 7.00 pm (Item 136.)
- View the background to item 136.
To consider a report which provides a view on aspects of the Council’s Formal Complaints Procedure, the compliments recorded during the same period and the Ombudsman 'Annual Review 2008/09'
(Report attached)
Decision:
RESOLVED that
the update on complaints and compliments for the period April to June 2009 be noted.
Minutes:
Members considered a report that provided a view on aspects of the Council’s Formal Complaints Procedure and the number of compliments recorded for Quarter 1 of the 2009/10 financial year. The report also included the Ombudsman’s ‘Annual Review 2008/09’.
Officers reported that this was the first report of such information to the Committee.
RESOLVED that
the update on complaints and compliments for the period April to June 2009 be noted.
Supporting documents:
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Item 8 - Quarterly Monitoring of Formal Complaints & Compliments Report FINAL, item 136.
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Item 8 - Quarterly Monitoring of Formal Complaints & Compliments - Appendix 1, item 136.
PDF 20 KB
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Item 8 - Quarterley Monitoring of Formal Complaints & Compliments - Appendix 2 - PHBFinal, item 136.
PDF 327 KB
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Item 8 - Quarterley Monitoring of Formal Complaints & Compliments - Appendix 3, item 136.
PDF 327 KB
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Item 8 - Quarterley Monitoring of Formal Complaints & Compliments - Appendix 4, item 136.
PDF 331 KB
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Item 8 - Quarterley Monitoring of Formal Complaints & Compliments - Appendix 5, item 136.
PDF 58 KB
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Item 8 - Quarterley Monitoring of Formal Complaints & Compliments - Appendix 5a, item 136.
PDF 34 KB
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Item 8 - Quarterely Monitoring of Formal Complaints & Compliments - Appendix 5b, item 136.
PDF 18 KB