Issue details

Customer Services - 3rd Quarter Monitoring Report

To consider details of customer feedback data for the third quarter of 2013/14, along with transactional data relating to the Customer Service Centre.

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 27/01/2014

Decision due: 11 Mar 2014 by Executive

Lead member: Councillor John Fisher john.fisher@redditchbc.gov.uk

Lead director: Exec Director (Finance and Corporate Resources)

Department: Finance and Corporate Resources Directorate

Contact: Head of Customer Access and Financial Support, Head of Customer Access and Financial Support 01527 881241 Email: amanda.dewarr@redditchbc.gov.uk Tel: 01527 64252 ext 3177.

Agenda items

Documents

  • Report of the Head of Customer Access and Financial Support