Issue details

Making Experiences Count - Customer Services Monitoring Report - Quarter 4, 2013/14

To consider details of customer feedback data for the final quarter of 2013/14, along with transactional data relating to the Customer Service Centre.

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 02/05/2014

Decision due: 24 Jun 2014 by Executive

Lead member: Councillor John Fisher john.fisher@redditchbc.gov.uk

Lead director: Jayne Pickering

Department: Finance and Corporate Resources Directorate

Contact: Amanda Singleton, Head of Customer Access and Financial Support 01527 881241 Email: a.singleton@bromsgroveandredditch.gov.uk Tel: 01527 64252.

Agenda items

Documents

  • Report of the Head of Customer Access and Financial Support