To consider a report which provides a view on aspects of the Council’s Formal Complaints Procedure, the compliments recorded during the same period and the Ombudsman ‘Annual Review 2008/09.
Decision type: Key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Decision due: 18 Nov 2009 by Executive
Decision due: 7 Dec 2009 by Council
Lead member: Councillor Michael Braley michael.braley@redditchbc.gov.uk
Lead director:
Department: Chief Executive's Directorate
Contact: A Heighway, Head of Community Services Email: a.heighway@bromsgroveandredditch.gov.uk Tel: 01527 64252 ext 3122, Jane Smith, Head of Customer & IT Services Email: jane.smith@redditchbc.gov.uk Tel: 01527 64252 ext 3000.
Consultees
Relevant Officers.