Issue details

Quarterly Monitoring of Formal Complaints and Compliments - Quarter 4 - January to March 2010

To consider a report which provides a view on aspects of the Council’s Formal Complaints Procedure, the compliments recorded during the same period and the Onbudsman Annual Review.

Decision type: Key

Decision status: Recommendations Approved

Wards affected: (No Specific Ward Relevance);

Decision due: 16 Jun 2010 by Executive

Lead member: Councillor Michael Braley michael.braley@redditchbc.gov.uk

Lead director: J Pickering - Exec Director (Finance and Corporate Resources)

Department: Finance and Corporate Resources Directorate

Contact: J Pickering - Exec Director (Finance and Corporate Resources) Email: j.pickering@bromsgrove.gov.uk Tel: 01527 881207.

Consultees

Relevant Officers

Decisions

Agenda items

Documents

  • Background Papers: none specified